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Insurance collision repair
Insurance collision repair is the process of restoring a vehicle to pre-accident condition when repair costs are covered by an auto insurance policy. We accept all major insurance carriers and work directly with your adjuster to handle documentation, approval and repair — you bring your vehicle in, we take over from there.
Insurance collision repair
Insurance collision repair covers the full scope of post-accident restoration: structural assessment, damage documentation, insurance-required photo reporting, parts approval and final repair to pre-accident condition. You are never required to use the shop your insurance company recommends.
We inspect the full extent of collision damage, including structural components that aren't visible in surface-level photos. That assessment generates the documentation your insurance company requires to approve the repair — before you've negotiated anything with your carrier.
We contact your insurance carrier directly and submit the damage report, photos and repair estimate on your behalf. Once approved, we confirm parts sourcing — OEM or quality aftermarket, depending on your policy terms.
In Massachusetts you have the legal right to choose any licensed auto body shop for your insurance repair. Choosing Invisible Touch over a carrier-preferred shop does not affect your claim eligibility or your payout. Preferred shops work on volume contracts — we work on your vehicle.
What it covers
Collision coverage pays for repair or replacement after impact, minus your deductible. Comprehensive coverage handles non-collision damage like hail, vandalism or theft.
We inspect the full extent of collision damage, including structural components that aren't visible in surface-level photos, generating the documentation your insurer requires to approve the repair.
We contact your carrier directly and submit the damage report, photos and repair estimate on your behalf — you don't manage adjuster communication.
Once your carrier approves the claim, we confirm parts sourcing and begin scheduling. We work with OEM and quality aftermarket parts depending on your policy terms.
If additional damage is discovered mid-repair that wasn't visible in the initial inspection, we notify your carrier immediately and don't proceed until the extra work is approved.
In Massachusetts you have the legal right to choose any licensed auto body shop for your insurance repair. Choosing Invisible Touch over a carrier-preferred shop does not affect your claim eligibility or your payout.
Doors, quarter panels, hoods and other body panels damaged in the collision, repaired or replaced as the damage requires.
Bumper cover dents, cracks and structural damage to the bumper beam or brackets, repaired where possible and replaced when the structure requires it.
Computerized frame straightening for any structural misalignment the collision caused, restoring the vehicle to manufacturer tolerance.
Color-matched refinishing using your vehicle's OEM paint code, blended into adjacent panels so repair lines aren't visible.
If your policy includes rental reimbursement, we coordinate that alongside your repair timeline.
How it works
The process begins with the assessment — not after you've already negotiated with your carrier.
We inspect the full extent of collision damage, including structural components that are not visible in surface-level photos. This assessment generates the documentation your insurance company requires to approve the repair.
We contact your insurance carrier directly and submit the damage report, photos, and repair estimate on your behalf. You do not need to manage adjuster communication — we handle it.
Once your carrier approves the claim, we confirm parts sourcing and begin scheduling your repair. We work with OEM and quality aftermarket parts depending on your policy terms.
Repairs begin with any structural work required — including frame straightening if the impact affected alignment or chassis integrity — followed by panel repair, paint matching and finishing.
Every insurance repair job is inspected against the original pre-accident condition before return. If additional damage is found mid-repair, we notify your carrier for a supplemental claim approval before proceeding.
Why this shop
Insurance-preferred shops work on volume contracts — Invisible Touch works on your vehicle. We are not incentivized to minimize your repair scope to protect a carrier relationship.
We accept claims from all major personal and commercial auto insurance carriers, including State Farm, Allstate, Amica and Commerce Insurance. If you don't see yours, call us directly.
Your deductible is paid directly to Invisible Touch at the time of vehicle pickup — not to your insurance company. The remainder of the approved repair cost is billed directly to your carrier. The one exception is upgrades beyond factory-standard parts: if you choose premium alternatives your policy doesn't cover, that difference is billed to you as well.
Every insurance repair job is inspected against the original pre-accident condition before return. If additional damage is found mid-repair, we notify your carrier for a supplemental claim approval before proceeding.
TownDrive to shop
Burlington, Lexington and Woburn drivers are within 15 minutes of the shop. Bring your claim number — call (781) 271-9110.
Massachusetts law does not require you to get multiple estimates for an insurance collision repair claim. You can bring your vehicle directly to Invisible Touch Inc., and we will document the damage and submit the estimate to your carrier. Some insurers may request a second opinion, which we can coordinate.
Rate increases after a collision claim depend on your insurer and your claims history — not the repair shop you choose. Filing a claim for a not-at-fault accident typically has less impact on rates than an at-fault claim, but this varies by carrier and policy. Contact your insurer directly for rate impact specifics.
A supplemental claim is filed when additional damage is discovered during repair that was not visible in the initial inspection. At Invisible Touch, we notify your carrier immediately if supplemental damage is found and do not proceed until the additional work is approved. Supplemental claims are common in collision repairs involving structural components.
In Massachusetts, if you own your vehicle outright (no lien), you are generally permitted to accept an insurance payout without completing repairs. If you have a lien on the vehicle, your lender typically requires the repair to be completed before releasing the funds. We recommend confirming with your insurer before making this decision.
Most insurance collision repairs are completed in 5–10 business days, depending on the extent of structural damage, parts availability, and adjuster approval timelines. We provide an estimated completion window at drop-off and contact you directly if the timeline changes.
Free estimates · All major insurers · Bedford, MA since 2005